Optimum Service Marketing - Privacy Policy

Privacy Policy

Last Updated: January 12, 2025

This Privacy Policy describes how Optimum Service Marketing ("OSM", "we", "us", or "our") collects, uses, and protects your information when you access our website at https://optimumservicemarketing.com , use our application at https://app.osmcloud.io , or use any of our services.

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Optimum Service Marketing: The sole proprietorship owned by Sean Beaty, operating under the DBA "Optimum Service Marketing."
Service: Our website, onboarding forms, SMS system, digital marketing tools, Optimal LeadSite (website service), GBP Management (GBP, citations, and reputation management), and any related services.
Personal Data: Information that identifies you, such as name, email, phone number, or business information.
Usage Data: Automatically collected information like browser type, IP address, pages visited, and time spent on pages.
You: The individual or business using our Services.

Information We Collect

Personal Information

We may collect the following information when you interact with us:

Your name
Email address
Phone number
Business name
Service preferences
Messages or content submitted through forms or communication

Client Content (Website & Marketing)

To build websites and marketing materials, you may provide:

Logos, images, and graphics
Service descriptions and marketing copy
Testimonials or reviews
Business location or service areas

Billing Information

Payments are processed securely through third-party billing providers (such as Stripe). We do not store full credit card numbers on our servers.

Usage Data & Analytics

We may collect Usage Data such as:

IP address
Device type
Browser type and version
Pages visited and interactions

We may use tools like Google Analytics to improve website performance and user experience.

Cookies

We may use cookies to remember preferences, analyze traffic, and enhance your experience. You may disable cookies in your browser settings.

How We Use Your Information

We use the data we collect to:

Provide and manage services
Build and deliver websites (Optimal LeadSite)
Manage GBP, citations, and reputation (GBP Management)
Communicate about onboarding, updates, billing, and support
Send SMS reminders and updates
Send marketing messages if you opted in
Improve our tools and website
Comply with legal obligations

SMS Text Messages

If you opt in to SMS, you may receive:

Appointment reminders
Project updates
Support communication
Marketing messages (if you opted in)

You may reply STOP at any time to unsubscribe.

Sharing Your Information

We do not sell or trade your Personal Data. We may share information only with:

Service Providers: CRM, SMS platforms, hosting, payment processors, and analytics tools.
Legal Authorities: When required by law or subpoena.
Business Successors: If OSM is acquired or merged, with notice.

Security

We take reasonable measures to protect your information, but no method of transmission or storage is 100% secure.

Data Retention

We retain your information as long as needed to provide services and comply with legal obligations. You may request deletion at any time.

Client CRM & Customer Data

For privacy and security, we do not store or retain CRM data, customer lists, lead information, or any client-submitted customer data once services have ended or an account becomes inactive.

All CRM-related data is permanently deleted when a project or service relationship concludes. This includes contact records, message history, custom fields, pipelines, tags, and any customer information provided during the course of the service.

If you return at a later time and choose to restart services, a new CRM setup will be created.